What Support Means with B&M Business Machines
At BM Business Machines, we believe support isn’t an add-on, it’s the foundation of what we do. When you choose us, you’re not just buying a till or an EPOS system; you’re gaining a reliable partner who’s there when you need help, not just when it’s convenient.
Whether you’re running a pub on a busy Saturday night, managing a takeaway at peak time, or preparing for weekend trade in your shop, you need to know that help is always just a call away.
Phone Support, When You Need It
Got a question or need help? Just pick up the phone.
Fast, clear advice from people who understand your business
Speak directly to someone who knows your system
No overseas call centres or automated menus
On-Site Call Outs
Some issues just need a personal touch and we’re happy to come to you.
Flexible scheduling to minimise disruption to your business
Available for businesses across East Anglia and the South East
Prompt, professional and equipped to resolve most issues on-site
System Updates & Reprogramming
As your business evolves, your system should keep up.
Need a refresher on how things work? We’re here to guide you
Menu or product changes? We’ll update your setup
Adding new features or sites? We’ll programme it in
FAQ: What Happens If Something Goes Wrong?
Q: My system has stopped working — what do I do?
A: Call us right away. We’ll troubleshoot over the phone first and, if needed, arrange a prompt on-site visit to get you back up and running.
Q: I want to change how my till is set up — can you help?
A: Absolutely. We offer remote or on-site reprogramming to make sure your system always matches your needs.
Q: Do you charge extra for support?
A: There are no hidden contracts. We offer straightforward support with honest pricing, and many issues can be resolved without extra cost.
Q: What if I bought my system a while ago?
A: That’s no problem — some of our customers are still happily using systems we installed 15–20 years ago. We’ll still support you.
We’re Always Here to Help
Whether you’re a brand new customer or have been with us for years, our support is personal, proactive, and dependable.
Call us today for friendly advice or urgent help: 01206 576872
Or email us